Help Playing Videos
Streaming the Videos

We are confident that everyone should be able to stream our videos on any device or download them and play them on any device. We hope the advice on this page will help anyone who is having any kind of problem streaming or playing back our videos once they have been downloaded. If after reading this advice you still have any problem at all please e-mail us at and let us know what your problem is and we'll do our best to help you. Please give us as much detailed informatoin as you can as this will make it easier for us to help you.

If the video stutters during playback on your computer we recommend that you close all other applications and programs down so that your computer can just concentrate on playing the high definition videos. If you are having problems streaming the videos because you don't have a fast Internet connection we recommend that you clik on the HD button at the bottom right of the media player that the video is streaming in (just left to the speaker symbol) and turn off the HD stream. Then the video will stream at a lower resolution and lower bit rate. When the HD button is highlighted it means the video will stream at 1080 resolution. When you click on the HD button and so it's not highlighted then the video streams at 720 resolution.

Downloading the Videos

We recommend that you right click on the video link and select the "save" option to save the video to your computer or mobile device. Once the video has downloaded it should play in any media player. If it doesn't play in the media player you are using we would recommend trying to play it in another media player. These are just some of the good free media players you can download for free:

Windows Media Player

Zoom Player

VLC Player

GOM Player

Best free video players for Mac

Best free video players for Windows